Visitor Information

Due to COVID-19, visitor safety guidelines are in place at all Hartford HealthCare locations.

View our visitor safety guidelines

We welcome visitors.

Thank you for helping us ensure the dignity, privacy, and safety of people in our programs by following the guidelines below.

The information found on this page will assist visitors coming to Natchaug Hospital's main location, Mansfield Center.

For visitor information at other Natchaug locations, please contact those locations directly.

Please note, due to COVID-19, regular visitation is currently suspended.


Help us to Serve You and Your Family Better

Natchaug Hospital wants to meet the needs of the people we serve. We welcome your ideas about how to make our programs better.

If you are worried about the care you or a loved one is receiving at Natchaug Hospital, please contact the director of the program.


Visiting Hours

Please contact your patient's treatment team regarding visitation information. 


Please help us protect the privacy and safety of our patients and family members.

Please respect these guidelines:

  • Photo ID is needed for each visitor (except children under 16 with a family member).
  • Please, no more than two visitors at a time.
  • Visitors under 16 must be with an adult.
  • Visitors under the age of 12 must be approved by the doctor.
  • Visitors may not smoke at the hospital.
  • visitors are not allowed to have food, drinks or cell phones while visiting patients.

The hospital reserves the right to impose restrictions on visitation in order to ensure the safety and/or medical needs of our clients, visitors and staff.

Phone Guidelines

There are pay phones on the Adult and Adolescent Units (the Adolescent Unit pay phone does not accept incoming calls - outgiong calls only). Children use the phone at the nurses’ desk to talk with their families, guardians, and others. The child’s therapist will help the child decide who to call.

  • To respect the interests of each patient, phone calls are limited to 10 minutes.
  • Calls coming in during group sessions will be returned in order to not disturb the group.
  • A patient who needs a longer call or a call during group time can make plans with their therapist.

Pay Phone Numbers:

Adult Unit:

Other Important Phone Numbers:

Interim Director of Nursing & Patient Safety Officer:
860.456.1311 x69885

Client Rights Officer:
860.456.1311 x69860 or toll-free 1.800.426.7792 x69860

PLEASE NOTE: During the week, calls placed after 8:00 PM are less likely to disturb school and treatment groups. Please make arrangements with staff if children or adolescents need to be available for calls during the day on weekdays, or for calls likely to take more than 10-minutes.


Natchaug Hospital

Patient & Visitor Guide

Download our visitor guide in both English and Spanish

English: Download Guide

Español: Download Guide