Before You Arrive

Things to bring for your hospital stay:

  • Insurance card(s)
  • Shoes: comfortable soft-soled (sneakers)
  • Clothing for 3 to 5 days, including:
    • Daytime clothes, sleepwear, slippers, robe (there are washers and dryers on the units)
  • Eye glasses if needed
  • Quarters or a phone card for use with pay phones on the adult and adolescent units. The adult unit has two phones on which local calls are free.

NOTE: Natchaug Hospital is a smoke-free facility. Nicotine patches are available to help ensure clients with a smoking addiction are comfortable during their inpatient treatment.

For safety reasons, please do NOT bring:

  • Food or drinks
  • Work boots or other heavy shoes
  • Sharp objects or weapons
  • Alcohol or drugs
  • Matches or lighters
  • Spray cans
  • Glass containers
  • Jewelry and credit cards
  • Electronics including: cell phones, computers, cameras, smart phones, CD players, radios, MP3 players, beepers, tape players

Hospital staff will check all items brought into the hospital. Safe items will be given to patients.

Phone Guidelines

There are payphones on the Adult and Adolescent Units (the Adolescent Unit payphone does not accept incoming calls - outgoing calls only). Children use the phone at the nurses’ desk to talk with their families, guardians, and others. The child’s therapist will help the child decide who to call.

  • To respect the interests of each patient, phone calls are limited to 10 minutes.
  • Calls coming in during group sessions will be returned in order to not disturb the group.
  • A patient who needs a longer call or a call during group time can make plans with their therapist.

Pay Phone Numbers:

Adult Unit:

Other Important Phone Numbers:

Director of Nursing:
860.456.1311 x65916

Patient Advocates/Client Rights Officers:
888.339.0444 or email

PLEASE NOTE: During the week, calls placed after 8:00 PM are less likely to disturb school and treatment groups. Please make arrangements with staff if children or adolescents need to be available for calls during the day on weekdays, or for calls likely to take more than 10-minutes.