Billing & Insurance

At Natchaug Hospital, we are committed to providing you with the best available healthcare along with convenient billing services, payment options and financial assistance.

No one is denied access to services due to inability to pay.


Please bring your insurance cards and necessary co-payment for your visit.

As a courtesy, Natchaug will submit bills to your insurance company and do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company, or supply additional information to them, for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.

Online Bill Pay

Hartford HealthCare's online billing system provides you with a simple, clear and convenient payment experience. It’s now easier than ever to view and manage your medical bills digitally using a mobile device or computer.

Learn more

List of Charges

Hartford HealthCare has a website that is designed to help you understand the cost of your care. The site shows the charges for most procedures or other services at each Hartford HealthCare hospital.

Learn more

Financial Counseling

Financial Counselors are available to assist families and patients with a variety of financial needs. We are able to assist those who are uninsured, underinsured, need financial assistance, or need to set up payment arrangements. The financial counseling staff may assist you with applying for different government programs, or give you advice on how to proceed. If you do not qualify for any type of government programs, we can review your financial status to see if you meet guidelines for special programs or financial assistance.

You may contact a Financial Counselor by calling 860.465.5937.

Financial Assistance

Under Hartford HealthCare’s Financial Assistance program you may qualify for free or discounted care if you are either uninsured or under-insured.

View our Financial Assistance Policy and Services

We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Participation may vary by product and is subject to change. Access to Hartford Healthcare Corporation may require an authorization or referral by your primary care physician or your managed care plan.

Accepted Insurance Plans

Hartford HealthCare participates in most major health plans in Connecticut.  In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Government Plans:
(including but not limited to)

  • Medicare
  • State of Connecticut
  • Out-of-State Medicaid

Medical Commercial Plans:

  • Aetna
  • Blue Cross
  • Cigna
  • ConnectiCare
  • Connecticut Health Plan
  • Franklin Health Plan
  • Healthcare Compare / Affordable Health / First Health
  • Health Care Value Management
  • Health CT
  • Health Direct
  • Health Management Center
  • Health New England
  • Health Net
  • Health Strategies
  • Managed Health Network
  • Multiplan Managed Care
  • Northeast Health Direct
  • Occupational Health Services
  • Olsten Health Care
  • One Health Plan of Southern New England
  • Oxford Health Plan
  • Private Health Care Systems
  • United Healthcare
  • United Payors & United Providers 

Behavioral Health Plans:

  • Anthem Behavioral Health
  • Behavioral Health Connecticut, LLC
  • HMA Behavioral Health, Inc.
  • United Behavioral Health
  • Value Options / GA Behavioral Health
  • Psych Advantage, Inc.
  • Comprehensive Behavioral Health (Comp Care)
  • Magellan Behavioral Health (Merit Behavioral Health)
  • Cigna Behavioral Health

Medicare Advantage Plan:

Managed Medicaid Plans:

  • Blue Care Family Plan
  • Community Health Network
  • Health Net

Worker's Compensation Plans:

  • Corvel
  • MasterCare of Connecticut
  • Medfocus Radiology
  • One Call Medical – Radiology

If your managed care plan is not listed or if you have questions about Hartford Hospital participation, please contact the Hartford HealthCare Patient Financial Services Customer Service.

For other questions regarding eligibility and coverage of services, please contact your health plan representative.

Keep informed on the health insurance market and its changes.

The Affordable Care Act (ACA) created guidelines for a new kind of marketplace for health insurance. 

  • Think of an exchange as an online marketplace. It’s a website where shoppers can research all their options and then buy health insurance.
  • The Affordable Care Act is expected to help increase access to health care. Health insurance exchanges will be an important part of that.
  • Depending on the type of insurance coverage you wish to purchase and your total household income, you may be eligible for reduced rates on the premiums you pay.

Billing & Insurance

  • Patient Financial Services Office

    Correspondence regarding your bill can be sent to:

    Natchaug Hospital
    Patient Financial Services
    189 Storrs Road
    Mansfield Center, CT 06250

  • Financial Counselor