Mission, Vision, & Values

Our Philosophy

Natchaug Hospital is the primary provider of a regional system of care for children, adolescents and adults with mental illness and substance abuse problems.

Natchaug and its various community-based programs serve people of all ages and stations in life. Our goal is to provide the highest quality diagnostic and treatment services customized to address the special needs of each individual in our care.

At Natchaug, our philosophy of health care is based upon simple but powerful tenets:

  • A person’s journey through the health care system should be as smooth as possible.
  • People should be able to receive the care they need as close to home as possible.

We are fully committed to the dignity and privacy of our patients.

We believe in working as a team, educating and empowering our patients as much as possible to participate in their own care.

At Natchaug Hospital, we’re always there when people need us; we are always there to help people find their way.

Our Vision

Helping people find their way.

Our Mission

The Mission of Natchaug Hospital is to provide a continuum of accessible, community-based services for those living with psychiatric illness, chemical dependency, or emotional and related educational disabilities with a commitment to the dignity and privacy of those needing services, empowering them to participate in their own care, education and recovery.

Core Values

Hartford HealthCare (HHC), in partnership with its member organizations, initiated a new vision for an integrated system of care to ensure that clients receive compassionate, seamless, comprehensive and coordinated care. Part of the integrated vision is the adoption of system-wide core values, developed with full participation from each of the HHC system members. These core values are Integrity, Caring, Equity, Excellence, Integrity and Safety. They reflect our commitment to the people we help each and every day.

CARING: We Do the Kind Thing

Every Hartford HealthCare colleague touches the lives of the patients and families in our care. We treat those we serve and each other with kindness and compassion and strive to better understand and respond to the needs of a diverse community.

EQUITY: We Do the Just Thing

We commit to the fair treatment, access, opportunity and advancement for all. We value the uniqueness of each person and embrace diverse backgrounds, opinions and experiences. We foster intellectual, racial, social and cultural diversity and treat everyone with dignity and respect. Our customers, patients and colleagues experience Hartford HealthCare’s culture of belonging.

EXCELLENCE: We Do the Best Thing

In Hartford HealthCare, only the best will do. We work as a team to bring experience, advanced technology and best practices to bear in providing the highest-quality care for our patients and families. We devote ourselves to continuous improvement, excellence, professionalism and innovation in our work.

INTEGRITY: We Do the Right Thing

Our actions tell the world what Hartford HealthCare is and what we stand for. We act ethically and responsibly in everything we do and hold ourselves accountable for our behavior. We bring respect, openness and honesty to our encounters with patients, families and coworkers and support the well-being of the communities we serve.

SAFETY: We Do the Safe Thing

Patients and families have placed their lives and health in our hands. At Hartford HealthCare our first priority, and the rule of medicine, is to protect them from harm. We believe that maintaining the highest safety standards is critical to delivering high-quality care and that a safe workplace protects us all.

Natchaug Hospital