The following information will assist visitors coming to Natchaug Hospital's
main location, Mansfield Center.
Natchaug Hospital helps people find their way to recovery from mental illness
and substance abuse. We welcome helping partners in the care of our patients.
Thank you for helping us ensure the
dignity, privacy, and safety of people in our programs by following the
guidelines below.
Artist rendering of the main entrance to Natchaug Hospital,
Mansfield Center
(For visitor
information at other Natchaug locations, please contact those locations
directly. CLICK HERE)
Visiting Guidelines
We welcome visitors. Please help us protect the privacy and safety of our
patients and family members. Please respect these guidelines:
Photo ID is needed for each
visitor (except children with a family member).
Visitors are limited to the
patient’s family or guardians.
Please, no more than two
visitors at a time.
Visitors under 16 must be
with an adult.
Visitors under the age of 12
must be approved by the doctor.
Visitors may not smoke at the
hospital.
Patients at the hospital for drug or alcohol treatment may not have visitors
for 72 hours after admission. The staff closely watches their health and
makes sure they are safe.
Download the print version
of our
Visitor's Guide ENGLISH |
ESPAÑOL
Help us to Serve You and Your Family Better
Natchaug Hospital wants to meet the needs of
the people we serve. We welcome your ideas about how to make our programs
better.
If you are worried about
the care you or a loved one is receiving at Natchaug Hospital, please contact
the director of the program.
Visiting Hours
Adult Inpatient Unit
Mon, Tue, Wed, Fri, Sat, Sun: 6:15 PM
- 7:15 PM
Thursdays: 6:00 PM - 7:00 PM For families
coming to the multi-family
group
Patients at the hospital for drug or alcohol
treatment may not have visitors for 72 hours after admission. The staff
closely watches their health and makes sure they are safe.
Adolescent Inpatient Unit
Mon - Fri: 6:00 PM - 7:00 PM
Sat & Sun: 4:00 PM - 5:30 PM and 6:00 PM - 7:00 PM
Children’s Unit
Mon - Fri: 4:15 PM - 5:15 PM
Sat & Sun: 4:00 PM - 6:30 PM
The hospital knows that the support of loved ones
is a
key part of the recovery process. If you need to visit at
times other than regular visiting hours, please contact
the patient’s Primary Therapist. The therapist may be
able to make a plan for another time to visit.
Things to Bring for Your Hospital Stay
Insurance card(s)
Shoes: comfortable soft-soled
(sneakers)
Clothing for 3 to 5 days,
including: daytime clothes, sleepwear, slippers, robe (there are washers and
dryers on the units)
Any prescription medications you
are taking
Eye glasses if needed
Quarters or a phone card for use
with pay phones on the adult and adolescent units
Note: Natchaug Hospital will become a smoke-free facility on November 20,
2008. Nicotine patches will be available to help ensure clients with smoking
addiction are comfortable during their inpatient treatment.
Hospital staff will check all
items brought into the hospital.
Safe items will be given to patients.
Phone Guidelines
There are pay phones on the Adult and Adolescent Units. Children use the
phone at the nurses’ desk to talk with their families, guardians, and others.
The child’s therapist will help the child decide who to call.
To respect the interests of each
patient, phone calls are limited to 10 minutes.
Calls coming in during group
sessions will be returned rather than disturb the group.
A patient who needs a longer
call, or a call during group time can make plans with their therapist.
Director of Nursing & Patient
Safety Officer:
(860) 456-1311 x281
Client Rights Officer:
Elaine Fry, (860) 456-1311 x207
(toll-free 800-426-7792 or 860-456-1311)
During the week, calls placed after 8:00 PM are
less likely to disturb school and treatment groups.
Please
make arrangements with staff if children or
adolescents need to be available for calls during the day
on weekdays, or for calls likely to take more than 10-minutes.
Some
documents on this website are provided inAdobe Acrobat® format.
CLICK HERE if you
need the free reader.
Use of the information and
materials on this website is subject to the terms and conditions contained
in the Terms of Use Statement. By using this
website, you agree
to these terms and conditions. For questions or comments regarding this website, CLICK HERE. For an explanation of your rights regarding
Protected Health Information (PHI), as well as your
Rights as a Patient according to
Connecticut State Statute and federal law, CLICK HERE.
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