Billing & Financial Assistance Information
At Natchaug Hospital, we are committed to providing you with the best
available healthcare along with convenient billing services, payment options
and financial assistance.
Please bring your insurance cards and necessary co-payment for your
As a courtesy, Natchaug will submit bills to your insurance company and
do everything possible to advance your claim. However, it may become
necessary for you to contact your insurance company, or supply additional
information to them, for claims processing requirements or to expedite
payment. You should remember that your policy is a contract between you and
your insurance company, and you have the final responsibility for payment of
your hospital bill.
Financial Counselors are available to assist families and patients with a
variety of financial needs. We are able to assist those who are uninsured,
underinsured, need financial assistance, or need to set up payment
arrangements. The financial counseling staff may assist you with applying
for different government programs, or give you advice on how to proceed. If
you do not qualify for any type of government programs, we can review your
financial status to see if you meet guidelines for special programs or
You may contact a Financial Counselor by calling 860-456-1311, extension
Under Hartford HealthCare’s Financial Assistance program you may qualify
for free or discounted care if you are either uninsured or under-insured.
Please read our
Financial Assistance Brochure (in both English and
Spanish) or our
Assistance Policy for more information.
Our Patient Financial Services team can be reached at 860-456-1311,
Correspondence regarding your bill can be sent to:
Patient Financial Services
189 Storrs Road
Mansfield Center, CT 06250